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“From where we were a year ago, we’re up about 15, sometimes 20 points, it fluctuates a fair amount, week to week. Whittall told Federal News Network said those satisfaction numbers started out pretty low, averaging about 50%, but they are improving. In addition to monitoring the computers, Whittall’s office has been sending out weekly surveys since January 2020 to find out how happy operators are with user experience.

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We see the full picture of performance that is going on in the machine.” “And it tells us what’s crashing, what services are crashing. “It gives us the performance of all of its estimates, the transactional path, so it can tell us roughly how much time in latency is on the endpoint versus the network versus the server,” Whittall said. The monitoring tool tracks how long it takes to start computers, log in on them, and then observe every application that is used on the device including web applications. The office now monitors computers at 65 bases, and plans to expand that number to roughly 100, with a specific focus on bases outside the continental U.S. He plans to increase the number to 5%, and expand where it is used. Whittall said his office currently uses a digital experience monitoring tool on about 1% of computers throughout the Air Force. In an exclusive Federal News Network survey, we ask feds about their agencies’ efforts to turn data into actionable intelligence that can lead to better services. Insight by Maximus: Having data at your fingertips only matters if it’s the right data at the right moment. We’re seeing performance improvement on about three-quarters of the bases that we track,” Colt Whittall, the Air Force’s chief experience officer said during an event hosted by AFCEA’s northern Virginia chapter last week. “So user perception, it’s our user satisfaction score, is up significantly from Thanksgiving a year ago. Now, the Department of the Air Force is scaling up its program to try and address the problem.

Subscribe to Federal Drive’s daily audio interviews on Apple Podcasts or PodcastOne. Now, the Department of the Air Force is scaling up its program to try and.īest listening experience is on Chrome, Firefox or Safari.

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Go to social media, and tales of hour-long waits to open email or download a PDF file proliferate. One of the biggest themes for Air Force war stories over the past couple of years has involved trying to make the computers work. Subscribe to Federal Drive’s daily audio interviews on Apple Podcasts or PodcastOne. Best listening experience is on Chrome, Firefox or Safari.

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